Modules
HOUSEKEEPING - PUBLIC AREAS
MESSENGER
AMENITIES INVENTORY & COST CONTROL
MINI BARS
CONCIERGE
SERVICE RECOVERY
QUALITY INSPECTION
MAINTENANCE
GUEST REQUEST
Benefits
Automated task list allocation for room attendant, supervisors and public area attendant reducing the time for this task substantially
Reception real-time view of room status
Automatic room status update with integrated PMS systems
Time per job task tracking to monitor productivity
Inspection notification and new job notification
Logging of customer feedback, complaints, incidents and accidents
Easy action to log new maintenance jobs, and real-time tracking of the job status
Features
Room attendant and supervisors task sheet assignments and team member performance overview
Task Time Management monitoring
Progress monitoring for management and supervisors
Room inspection feature, pass or fail options based on customised quality check
Linen delivery usage and cost tracking
Amenities usage and cost tracking
Mini bar inventory and cost tracking
Concierge - luggage, letter and parcel tracking, storage and delivery
Concierge - restaurants, theatre and tourist attraction booking calendar, including supplier directory
Pre - planned reventative maintenance scheduler with calendar view of scheduled tasks
Ad hoc maintenance job capability and tracking
Inventory control and cost on parts used for each repair
QR codes capability for areas and equipment
Communication, via messenger and notice board
Escalation features If assigned tasks are not actioned escalated to the predefined next level with notifications
Report feature for all jobs and actions, can be filtered by area, task, team member completed or outstanding, time per job
Service Recovery, customer complaints, incidents, accidents and compensation logging and tracking